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4 minute

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Is it about the Journey or the Destination for your Customers?

When we think about the journey that we want our customers to take, these standout experiences rarely just happen by accident...

by

Sarah Kerr

5 minute

read

Customer experience in business banking - room for Improvement?

We hear often about customer surveys and staff surveys, but very rarely do companies have a plan to listen, act and evaluate feedback....

by

Jason Bargent

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