Business

Fear is that scary little emotion inside us that can flare up at a moment's notice, throwing the calmest, confident and organised person into a spin, provoking anxiety and even potentially a panic attack.

Without a doubt, the past year has tested us. Some companies have thrived, some barely survived, others, well you know what's going on.

Today's article will share how you can get out of the office to have your meetings and change your perspective and mood.

Establishment of a Customer Advisory Board is a great investment but hugely beneficial to you and your customers – it allows you to take your thinking from the ‘internal’ and share it with trusted advisors.

Customer Experience is the single most important influencer on the health and future well-being of any company – regardless of great products, market needs or amazing opportunity.

B2B organizations can make a change, whether it’s weaving it into their Customer Experience (CX) programs or simply part of their sales organisation...

When we think about the journey that we want our customers to take, these standout experiences rarely just happen by accident...

Sometimes it’s about ensuring every team member, regardless of role is a good person, someone who see’s beyond the current problems of the day, their frustrations or lack of results but instead looks at it from the point of view from the person they’re talking to.

This is actual feedback and perspective we’ve collated from REAL LIFE CUSTOMERS....

The power of powerless communication and really just actively listening cannot be underestimated as a habit to continuously fine-tune....

We hear often about customer surveys and staff surveys, but very rarely do companies have a plan to listen, act and evaluate feedback....

We hear often about customer surveys and staff surveys, but very rarely do companies have a plan to listen, act and evaluate feedback from our trusted partners....