Simply put, we help leaders and customer-facing teams grow their business via consulting, coaching, and training. We are a triage point between Leadership, Sales, Marketing, and Customer Success, helping organisations align with each other, and then out to their customer with consistent and proven strategies that deliver growth.
With over 25 years of experience in business leadership and strategy, executive sales management, marketing leadership, and customer experience, we bring domain expertise and fresh thinking to our clients, meet them where they are, and taking them where they want to be.
We apply real-life experience to help clients push through internal barriers to achieve professional success and personal empowerment and growth. It's essential that coaching is collaborative, interactive, and engaging to mutually meet your goals, while driving the necessary accountability and growth metrics. We customise our coaching programs to suit your needs.
Below are some of the key areas we coach our amazing clients and customers today:
* Executive Leadership Coaching
* Sales Team Coaching
* Pipeline Coaching
* Team Building Coaching
* New Manager Coaching
* Customer Success Coaching
* ABM Coaching
* Meeting Plan Coaching
* Account Plan Coaching
* Stakeholder Management Coaching
* Questioning & Curiosity Coaching
* Emotional Intelligence Coaching
* Attitude & Behavioural Coaching
For more information on Coaching
With a clear perspective of what your customers think, organisations can capture growth opportunities and solve pressing business challenges. Our customer insights interviews drive these outcomes for organisations, with our goal of turning your insights into an actionable plan for you to respond to your customer's needs quickly.
Customer insights research is often disconnected from strategy; we carefully plan and co-design your customer insights goals and success metrics to ensure we are aligned to your overall strategy and values.
Below are some of the reasons why clients engage us for customer insights and discovery work:
* Strategy Planning Insights
* New Product R&D Insights
* Internal Stakeholder Insights
* Competitive Insights
* Partner & Sponsor Insights
* New go-to-market strategy Insights
* NPS feedback Insights
* Annual review cycle Insights
* Merger & acquisition reconciliation Insights
* Cost-cutting & validation customer insights
For more on Customer Insights
In the world of business, every company is looking to grow. But where do you start? The Growth Accelerator program is The Customer Agency's signature solution for any and all businesses that want an advantage in today's market. We've helped companies worldwide understand their most important customers on a deeper level so they can plan effectively how to build even stronger connections with them while also creating innovative new products or services tailored just for these individuals who are being recognized as tomorrow’s leaders.
It enables deep embedment of our custom framework to deliver growth, deeper customer relationships, and greater alignment between leadership, customer-facing teams, and marketing.
Below are some of the components that make up our Growth Accelerator framework. These can be taught as single workshops for a quick refresh, or as a tailored program customised to your needs:
* Growth planning
* Account Planning
* Pipeline management
* Account segmentation & allocation
* Stakeholder management
* Problem & Needs analysis
* Risk assessment
* Customer Meeting planning
* KPI & compensation advisory
* Team Cadence & management
* Structural advisory
* Operating models and ways of working
For more on the Growth Accelerator